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Contact Us

We love hearing from our customers, friends and fellow oyster lovers. If you have questions, comments or concerns, please don't hesitate to contact us. The information below will send you in the right direction.

General Inquiries

info@purcellsseafood.com

E-commerce Customer Service

help@purcellsseafood.com

Farm Pickups & Info

(804)453-33000

88 Shipping Point Dr.

Reedville, VA 22539

Wholesale or Chef Direct Sales and Inquiries

sales@purcellsseafood.com

Donation Requests

Rich@purcellsseafood.com

Learn more

Refund Policy

All refund requests must be submitted to help@purcellsseafood.com

Upon receipt of your product, please thoroughly inspect it and inform us via email promptly if any issues arise. If applicable, include images of any damages for our review. To be eligible for compensation regarding product damage, it is imperative that we receive your communication on the same day the product is delivered.

Our refund policy encompasses the following reasons:

1. Items damaged during transit, not associated with carrier handling.
2. Incorrect or missing items.

Resolutions for reported issues may involve replacing the affected product, providing a digital gift card for a future order, or issuing a partial/full refund.

Conversely, our refund policy does not cover the following scenarios:

1. Providing an incorrect address or refusing delivery in violation of our terms and conditions.
2. Late delivery caused by an incorrect address or customer input error.
3. Inability to retrieve your order on the delivery date, resulting in inedible shellfish or damage to the product.

We do not assume responsibility for seafood that becomes inedible due to the recipient's failure to follow instructions (included in the package or on our website) or for lost or stolen packages once the seafood is delivered.

For refund requests, please email help@purcellsseafood.com on the day the product is received. We will notify you of the status of your claim. Refund requests submitted beyond the day of delivery will not be approved, so it is crucial to inspect packages upon delivery.

If your request is approved, potential solutions include re-shipment, a digital gift card, or a partial/full refund.

Please note that there are certain circumstances for which we do not offer compensation, including the inability to shuck oysters properly, harmless, naturally occurring environmental factors, and failure to open, inspect, and properly store your order upon delivery, leading to melted gels and spoiled seafood.